Support desk
How can we help?
Submit a request and we’ll connect you with the right Alpha team to get it resolved.
Contact supportTell us what you need.
Required fields are marked with an asterisk.
- Order number
- What happened
- Preferred resolution
Include your order number
It helps us locate your order and review the request faster.
Tell us what happened
Share the details so we can understand the issue.
Share your preferred resolution
Let us know how you would like us to help.
- Product or SKU
- Lot number
- Document needed
Identify the product
Include the product name or SKU exactly as shown.
Add the lot number
The lot number is the fastest way to locate available records.
Name the document needed
Tell us which record you are trying to locate.
- Products
- Quantities
- Timing
List the products
Include product names, SKUs, and any documentation requirements.
Add the quantities
Share the quantity needed for each product.
Tell us your timing
Include your target order or delivery window.
- Catalog area
- Update needed
- Contact email
Name the catalog area
Tell us which product or collection you are following.
Describe the update
Share whether you need release, lot, or documentation availability.
Confirm your email
Use the address where you want to receive the response.
- Audience
- Channel
- Referral approach
Describe your audience
Share who you reach and how you currently communicate with them.
Include your channel
Add the site, social profile, or community relevant to the request.
Explain the fit
Tell us how you expect to introduce qualified research-use buyers.
- Account email
- Where it happened
- Error details
Use your account email
Send the email associated with your Alpha account.
Describe where it happened
Tell us whether the issue appeared in your account, cart, or checkout.
Include the error details
Browser, device, and the exact message can help us reproduce it.
- What you need
- Relevant context
- Preferred reply
Start with your goal
Tell us what you are trying to accomplish.
Add relevant context
Include any product, account, or order details that apply.
Share the best next step
Tell us what a useful response would include.